Delivery and Returns Policy

1. Delivery Terms

Mahalle Burger accepts orders only within the delivery areas served by our locations. An order is valid only if the address provided falls within the relevant location’s delivery area.

Estimated delivery times may vary depending on traffic, weather conditions, and order volume at the location. Customers are responsible for providing accurate address and contact information.

2. Product Quality and Inspection

Please check your order when it is delivered. Any incorrect, incomplete, or unsatisfactory item should be reported through the relevant ordering channel as soon as possible.

3. Returns and Exchanges

For food safety reasons, the right of withdrawal does not apply to cooked, ready-to-eat products. If an order has been prepared incorrectly, delivered incomplete, or presents a serious quality issue, redelivery, a refund, or another solution offered by the relevant platform may be considered.

4. Order Cancellations

Cancellation requests may be considered for orders whose preparation has not yet begun. Due to the nature of food products, orders that have already been prepared or handed over to a courier may not be eligible for cancellation.

5. Third-Party Platforms

For orders placed through third-party platforms such as Yemeksepeti and Trendyol Go, delivery, return, and payment processes are governed by the terms of the relevant platform. For these orders, Mahalle Burger is responsible for preparing the products correctly.

6. Disputes and Competent Authorities

Any dispute arising from these terms will be handled by the competent Consumer Arbitration Committees and Consumer Courts in accordance with the applicable consumer protection legislation in Türkiye.